INSURANCE. Customer agrees to maintain automobile insurance during the term of this rental agreement, providing the owner, the renter, and any other person using or operating the rental vehicle with the following primary coverage: a. Bodily Injury and property damage liability coverage; b. Personal injury protection, no-fault, or similar coverage where required; c, Uninsured/ underinsured coverage where required, and d. Comprehensive and collision damage coverage extending to the rental vehicle. Customers insurance will provide at least the minimum limits of coverage required by the financial responsibility laws of the state where the loss occurs. Because the customer is providing automobile insurance, we are not. In states where the law requires us to provide insurance we will provide excess insurance only, up to the minimum limits required by the 'financial responsibility laws. The customer's insurance will be primary. Any insurance we are required to provide applies to claims of bodily injury and property damage only and is secondary to any other valid and collectable insurance whether it is primary, secondary, excess, or contingent. Our policy contains exclusions, conditions, and limitations applicable to anyone claiming coverage. Customer agrees to cooperate with our insurer if any claim is made. Our insurance applies only in the United States, and Canada. Customer must obtain written permission, and purchase special liability insurance, to use or operate the rental vehicle in Mexico, Where permitted by law, customer rejects uninsured, underinsured, supplemental, personal injury protection, and no-fault coverage. Where we are required 10 provide such coverage, renter is afforded the minimum limits required by law. Any breach of this agreement will void any insurance coverage.


PROHIBITED USES OF THE VEHICLE. Vehicle will not be used or operated by anyone;

a.) Who Is under 25 years of age;

b.) Who is not listed as an additional driver on the rental agreement;

c.) To carry persons or property for hire;

d,) In any race, test, or similar type contest or activity; d.) In a careless or negligent manner;

f.) Under the influence of alcohol or narcotics;

g.) Outside the continental United States UNLESS WRITTEN PERMISSION


h.) For any illegal purpose or In the commission of a crime;

i.) If vehicle is obtained from Lessor by fraud or misrepresentation;

J.) Other than on paved roads or graded private road or driveway.

k.)Who loads vehicle beyond its rated capacity;

l.) Who allows more passengers than the vehicle has seat belts for, or is designed to carry;

m.) To take vehicle Into MEXICO.


Additional Rules Customer agrees to

1. Customer understands that smoking inside of the van is not allowed and returning van with the interior smelling like smoke will result in customer being charged an extra $250.00. 

2. Collision insurance will cover any cosmetic damage to van only and will not pertain to any mechanisms connected to engine that put van in motion such as engine, transmission, radiator etc.  Customer must pay for non cosmetic repairs in event of accident even while having collision insurance. Customer will still be financially responsible for theft or loss of vehicle and any and all towing fees for getting van to repair shop in city of renting and pickup origin if van cannot be driven there even with collision insurance.  Collision insurance does not cover liability insurance and customer will still have to pay for any and all damages to someone else's vehicle, person or property.


3. Customer agrees that unless you have collision insurance for the day or days renting van customer is liable for any additional physical damages on the van during rental plus an additional 20% surcharge that will go to VAN MAN. In addition, customer will also pay for any towing fees getting van to repair shop in city of renting and pickup origin if van cannot be driven there. Also customer is responsible for all damages for someone else's vehicle, person or property. At pickup of van, customer agrees to take pictures and text pictures to VAN MAN for any damages noticed on van.  Any damages customer does not take pictures of at pickup that we notice upon return of van customer agrees to be held responsible for. 


4. Customer understands that if van is passed the scheduled time of return customer will be paying an additional $300 a day plus 12.5% tax (non-profits excluded from tax) a day.


5. Customer understands that any unpaid tolls or fees that Van Man must pay due to van being in customer’s possession will result in customer being charged for the bill with an additional $10 processing charge per bill.


6. Customer agrees that the driver or drivers of this van have a valid driver’s license that is currently valid and is not suspended, expired, revoked, cancelled or surrendered.  Also, that the person making the reservation and all drivers of van being rented are 25 years of age or older.  Violation of this cancels the reservation without notice and will also cancel any collision insurance.


7.  In the event van is unreasonably dirty, carpet or upholstery gets stained or someone vomits in van customer will be charged $300.00 for a cleaning fee. 


8.  Customer agrees to pay for key plus a 50% surcharge if key to van is lost or stolen.  Customer agrees to pay for any fees associated for unlocking van if customer has lost keys.  Customer also agrees to pay for equipment in van that is lost (i.e. auxiliary cord, car charger, etc.) plus a 50% surcharge.


9. Customer agrees that in the event of any legal issues between VAN MAN and the customer, all legal issues will be facilitated and carried out by the judicial court system in Chattanooga, Tennessee USA.


10a.  Customer understands that in the event van breaks down due to an issue other than a flat tire, dead battery or driver error, VAN MAN will only charge customer for full days that van was operational and will make every effort to fix van for customer and if not possible to fix van in timely manner VAN MAN will try to arrange some other transportation for customer.  However, customer will receive no additional compensation from VAN MAN. (i.e. money for food, lodging, etc.)  For this reason, it is important the customer make every effort to take care of van while it is in their possession.  In event van is not able to be driven or has an accident due to driver error VAN MAN will not provide alternate transportation for customer, customer will still pay for the entire preplanned reservation and still pay for towing of vehicle to repair shop in city of renting and pickup origin in the event van cannot be driven there.  


10b. Customer agrees that in the event a van cannot be driven due to a flat tire customer agrees to fix or replace tire since tire was damaged in customer’s possession during rental. Customer agrees that in the event van cannot be driven due to dead battery, VAN MAN will pay for a new battery or to have battery jumped but will give customer no other compensation.


11.  Customer agrees that van is for paved road use only and any damage to van being returned after van has been used on non-paved roads customer agrees to pay for. 


12. Customer agrees that no pets or animals are allowed to ride in van and any animal fur or hair found in van will result in a $250 fine.

13. Customer agrees to not put any sort of paint, tape or sticky material on outside or inside of van.  Any paint or sticky material that cannot be easily picked or cleaned off will result in customer receiving a $300 fine per van.

15. Customer agrees to tow no more than 5,000 pounds if using tow hitch.  Using tow hitch for weight more than 5,000 pounds may lead to damaging van and customer agrees to pay for any damage to van if towing more than 5,000 pounds.

16. Customer agrees to return van full of fuel.  Failure to return van full of fuel will result in customer being charged an additional $10 a gallon to return van full of fuel.

17. Customer agrees that any item or items left in van at end of rental will become the property of VAN MAN and VAN MAN will have ownership of item or items. 


18. Abandonment clause.  If van is abandoned by customer when van was capable of being driven back to rented location of origin then customer agrees to pay for all fees associated with returning van to location of origin plus 20% gratuity to VAN MAN.  Customer also agrees that a van immobile due to a bad battery, low fuel or bad tires does not allow for abandonment since those are relatively easy fixes and customer will be also pay for all fees associated with returning van to location of origin plus 20% gratuity to VAN MAN.


19. Customer agrees that no refunds will be granted for early returns after van has been picked up by customer.


20. Customer agrees to use gasoline fuel not diesel when fueling van. Any damages to van as a result of customer using any fuel other than gasoline customer agrees to pay for plus 20% surcharge to VAN MAN.


21. If customer is using van or vans for an extended period of time such as 3 weeks or more and maintenance is needed, VAN MAN will only reimburse customer for any maintenance VAN MAN approves of first.  VAN MAN will pay for maintenance over phone or will reimburse customer with picture proof of receipt texted to VAN MAN.  If oil change is required, customer agrees to get an oil change with synthetic oil, perform a tire rotation, reset oil percentage and make sure oil change sticker is 7500 miles from mileage at time of oil change.


22.  Once payment is taken 1 to 7 days before rental customer agrees that all sales are final and if customer cancels after payment is taken than customer allows for purchase to count towards a future rental.




Home | Login | Locations | Rental Policy
VAN MAN of Nashville, TN, 1514 4th Ave South, Nashville, Tennessee, 37210, United States, Phone: 423-432-0116, Email: